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Online Exams – General, Technical and Emergency Procedures

  • General
    Links to all takehome exams identified as “online” on the registrar’s exam schedule can be found in one location http://www.law.du.edu/forms/exam/.

    On this page you will find links organized by professor and course. Clicking this link will take you to an index page for that exam which will contain links to the pages to pick up and submit the exam as well as a short form to check the due time of your exam.

    If you are having any general computer problems on the computer you will be using for exams you should visit the law school help desk ahead of time to resolve those problems.

    You should not communicate directly with your professor once the exam starts. NEVER communicate your exam number to your professor. Questions can be routed through the faculty assistant.

    If you have any problems, technical or otherwise that you feel impacted your exam you need to contact the Registrar as soon as you are able to discuss those concerns.
  • Technical Instructions
    The best general advice about all exams being written on the computer is to be vigilant about backing up your document as you are working. Use a CD, a USB drive or other storage device to make a copy of your exam frequently. This will be your backup in case of a system failure.

    Please keep in mind that if you are at all nervous about the online process you should choose to pick up and submit your exam during normal business hours when at all possible.

    Please use MSWord’s header or footer option to make sure that your exam number is on every page of your actual exam answer.

    You should upload only MSWord documents. If absolutely necessary you may upload a WordPerfect document. If you use any other software you should save your document as a .rtf (rich text file). If you don’t know how to do this please contact the Help Desk (303.871.6464) for assistance.

    If you are using Word on a Mac you should also save as .rtf so that both you and the recipient can view the document.

  • Emergency Procedures
  • Pick Up
    • Problem: You see a message that says you either aren’t a member of the class or have already picked up the exam. There are several things that could be going on.
      • The page was refreshed accidentally – in this case you have been issued the exam, but you never saw the page saying so. Go back to the main exam page and check the time due. If you still get an error then this is not the case.
        • You accidentally entered the wrong banner or exam number or accidentally had a space that you didn’t notice at the beginning or end of one of those. Reenter and try again.
        • Your data is not on the course list that the system is checking. In this case contact the webmaster at .(JavaScript must be enabled to view this email address).
    • Problem: The system allowed you to pick up the exam but you didn’t receive a copy via email. If this happens follow these procedures, in order:
      • If you still have the confirmation page open, highlight the text of the exam from that page, copy it and paste it into a blank word document. Save this file so that you can access it later. You should never close this page until you have verified that you have received the email.
      • If you have closed the page, contact your professor’s faculty assistant (a list is below) and ask to have a copy sent to you. The faculty assistant will need your student ID and exam numbers to check the records to be sure you have indeed checked out the exam.
      • If you do not get through to the faculty assistant in a few minutes contact the Registrar’s Office by email at .(JavaScript must be enabled to view this email address); by phone at 303.871.6132 (during regular business hours – hours attached below) or by going in person if you are on campus. They will also need your banner and exam numbers to verify that you have checked out the exam. They will be able to send a copy or give you a hard copy.
      • If neither of those options work send an email to .(JavaScript must be enabled to view this email address), again including your Student ID and exam numbers.
  • Submission
    • Problem: The exam you submitted is not the correct version. You should check the copy of the exam you sent immediately (you will get a copy of it).
      • As soon as you notice this send the correct copy via email to the appropriate faculty assistant (see list), .(JavaScript must be enabled to view this email address) and .(JavaScript must be enabled to view this email address). You should not save or make any changes to the document.
    • Problem: The web site seems to not be working properly or is giving you an error.
      • If it is very close to the time your exam is due submit the exam using email. Send a copy to the appropriate faculty assistant (see list), .(JavaScript must be enabled to view this email address) and .(JavaScript must be enabled to view this email address).
      • If you have time remaining, try again. Sometimes heavy server traffic can cause the page to be unavailable momentarily.
    • Problem: The web server or network is down (This is unlikely to happen. Please check your local connection first).
      • If you still have email access, submit the exam using email. Send a copy to the appropriate faculty assistant (see list), .(JavaScript must be enabled to view this email address) and .(JavaScript must be enabled to view this email address).
      • If the entire network is down you won’t have access to your email. You could send from an external email account. If this happens – though it is unlikely — send the email to the appropriate faculty assistant (see list), .(JavaScript must be enabled to view this email address) and .(JavaScript must be enabled to view this email address).
      • If your email is down, you may submit your answers in hardcopy to the Registrar, who will time and date stamp it. You can also FAX a copy of your answer to the Registrar’s office at 303.871.6915. If you have no other options and all else has failed put your answers in an envelope (together with a note containing only a date and time) and deliver the envelope with the professors name and course on it to the registrar’s office. If the registrar’s office door is locked, slide the envelope under the door. Call the appropriate faculty assistant and the Registrar informing them of your action immediately.

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Other Pertinent Contact Information

Registrar’s Office General Number: 303.871.6132
Fax Number: 303.871.6915
General email: .(JavaScript must be enabled to view this email address)

Business Hours during final exams:

Web Manager
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